Lazada call center is a service provided to customers who have certain problems. As one of the largest and long-established e-commerce, this kind of service is quite important. Moreover, users from Lazada have reached millions of people. Of course, optimal service is the key so that it can last a long time.
Basically, e-commerce has been established since 2012 and is owned by Alibaba. Several online shopping application sites have been established in several countries, including Indonesia. The name is quite famous and until now it is still used. In Indonesia, this e-commerce has been present since 2012.
Because it provides a service for shopping online, then sometimes there are certain problems. Technical problems such as website infrastructure experiencing disruptions can occur at any time. This is usually because too many people shop at the same time. The site is then unable to accommodate all of those shopping flows.
But with the Lazada call center service, then every problem can immediately find a solution. Users, both buyers and sellers can enjoy this facility anytime and anywhere. Simply give a complaint and then wait for a solution. A service that is very helpful for everyone in the midst of daily busyness.
Some Frequent Problems
As an online shopping service with millions of users, technical problems can occur at any time. Of course, this is not desired by anyone. But the fact is that there are quite a lot of errors such as receipt number errors, numbers cannot be contacted, and more. The problems that often occur are quite annoying for some people.
The first problem that often arises is the delivery is too long to get to the destination address. This can actually happen due to many factors, ranging from errors in entering address data to buildup in delivery services. But buyers can immediately contact Lazada call center to ask about it.
An almost similar problem is the mistranslation of goods. For example, the buyer ordered a shirt, but what came was pants. Problems like this often occur, especially in the online shopping season. Because there are too many buyers, purchase data can sometimes be confused and result in the confusion of shipping goods.
There is also a problem with lazada accounts that are suddenly inactive. This usually happens because there are indications of violating the rules and policies of the authorities. But it can also be because the account has been inactive for a long time. So it is dangerous if the account can still be found.
Problems such as forgetting passwords or personal numbers are already active are also common. If you experience such a problem, it is necessary to immediately contact the call center in order to get a solution. Usually you will be asked to enter a new phone number and email address as a step to verify the data.
Lazada Call Center Selection Types
Lazada provides several alternative options if you want to find a solution to the problem at hand. This is to provide convenience and comfort without reducing online shopping facilities. At least there are several ways such as through email, phone calls, and so on that can be used to get various solution information.
- Via Facebook
The first alternative if you want to find information is via Facebook. As is well known that this social media is still in demand by many people. It is still a social with the largest users in Indonesia. This makes lazada’s official Facebook account very important to offer various types of information.
- By Phone
Lazada call center service via telephone call can use the number 0821-8063-0200. However, this call will charge the user a call fee. The amount of cost burden also varies depending on the provider used. But this is certainly not a reason to get a solution to every problem, right?
- Via Email
Electronic mail is indeed one of the interesting messaging services. In addition to not requiring the burden of credit fees, the usernis quite free. You can also submit a complaint to Lazada through its email address. While the address itself is support@Lazada.co.id who will immediately answer any complaints from customers.
- Via twitter
As one of the social media that is also quite a lot of users, Twitter is used as a forum for advice and criticism. Usually many customers or Lazada users convey suggestions and criticisms. There are also some users asking questions with a little joke. But this method actually makes customers close to Lazada.
Lazada Call Center 24 Jam
E-commerce is an online shopping service that can be used at any time, both day and night. Since sometimes shoppers like to shop at night, information services should be ready at any time if needed. This is so that buyers find solutions when certain problems occur during the buying process.
Therefore, a full 24-hour service needs to be provided so that users still feel comfortable shopping. A good shopping experience will make a lot of good things, not only for buyers but also for e-commercers themselves. Customer service can be done through various providers that you have.
Lazada call center through panggilan through the official number 021-8060090 can be done every hour and weekdays. Although calls can be made within 7 full days, but only during business hours. You can make calls between 9 a.m. and 5 p.m. The rest of you can use another 24-hour service.
24-hour customer service can be done through the methods mentioned earlier. Can use social media accounts such as Facebook, Instagram, to Twitter. You can make a complaint on your social media account at any time. Although later the answers and solutions you want are not immediately replied to.
24-Hour Live Chat Service
There is actually a 24-hour service that can be utilized directly from the e-commerce application. Lazada call center can only be enjoyed until 5 pm. But the live chat service can be done for a full 24 hours. This is quite helpful for many people at once when shopping.
The trick is to open the application first. But make sure you already have an account by registering and getting a password. Then enter the password and look for the Account menu in the lower right corner. Look for the Chat with CS service menu at the bottom of the left corner.
Then there will be an information box and here you can write a complaint. For example, complaints about orders have not arrived even though they have exceeded the estimated delivery limit. Although sometimes there is some buildup of goods on the delivery service, it still needs to be asked for the sake of clarity of information.
Then submit the complaint and wait for CS to answer the complaint. Usually solutions and answers will be replied in a short time. You will be given status information about the purchase. Whether it is still packing and waiting to be delivered or is it already in the process of shipping to the destination address.
As an e-commerce, technical problems can occur at any time. But with several service facilities, of course, the problem can be minimized. The goalnyes so that users still have a comfortable shopping experience. Lazada call center will help provide that shopping experience by presenting information and solutions to each problem.