Before going to sennheiser service center to identify the problem
Not only do you offer quality products, sennheiser also offers sennheiser service to your customers.
Not only are they more familiar with the product, the quality of the technicians that it is currently licensed from the company because they are fully responsible for the quality of the product. So much so that they are unlikely to disappoint customers with unqualified technicians.
Another advantage when using the service of a sennheiser service center is that the full spare parts belong to. when it needs to replace the parts, there is no need to worry about the quality and proportion of them, the other advantage is the price of the serviceis willing to make ti f cheaper, because it is part of the product service.
But before going to the sennheiser service center to get this service, you first need to identify whether the product really needs repairs or not.
Identify headphone problems before heading to Sennheiser Service Center
Before pressing the button and changing the settings, see if you’ve found the source of the problem. Whether it can function properly or not, make sure the other device can function properly.
You can also use wired headphones or copy Bluetooth headphones. The last way is to try to install other products if you have them. If the situation is normal it means that your hea dphone is in good condition if the condition remains bad you need to look for the problem you face again.
If headphones can’t be connected to Android it’s usually easiest to fix. First you need to check the manual first, since there are some headphones to enter pairing mode automatically when using them first.
If the hea dphone doesn’t appear on the device, you may need to read the manual so that the data puts it in pairing mode . There are also headphones that need to hold the power button for a few seconds. But some mainly have a control center, they have their own methods.
Other ways to use for early identification
You have to make sure that between battles kat is not connected with other headphones. There are some hea dphones that can be connected with some devices, while others can’t, so the settings could have been from a device that was first paired. So disconnect first, then it will automatically return to its original state.
Another way is to cut other headphones with the same tune. Make sure the phone is not connected to other headphones in the room. Because they automatically connect when the network is turned on when it is still in range the initial action is to remove the old Bluetooth device from the phone.
The next problem that needs to be looked at before going to the sennheiser service center, meng charging the battery if the battery is running low there may be problems during its installation. There are even examples of headphones staying in place when responsible, which means that the battery remains sucked up faster than expected to try connecting and charging the battery before using it.
Make sure both devices are compatible as there are some headphones or devices that are revised and improved as an image of the latest devices using Bluetooth 5. 0 Can usually connect to most of your 5.0 devices. But there are also those who can’t connect, karena the latest model. Check those points to make sure the two devices are compatible with each other before contacting the sennheiser service center.
Looking for problems in case of distortion
If you can enter a hea dphone but it doesn’t produce good audio, maybe the music quality is lower than it should be. There can also be some problems with a wireless connection, checking the music source before you look for the troubleshooting below . Make sure the static is not connected to the music source.
It is also possible that you are workingon mp3s with low bitrate, another possibility is that your streaming service is set by default. You can see it using another Bluetooth.
To check other mas alah, coba you turn off, turn off Bluetooth, unplug all the hea dphone pairs, turn off the phone, reebot, and pair it again from scratch .
If you hear music in a room, it may be too far away it can also have too many obstacles on the track. It is further disconnected from other networks that use Wi-Fi and other connections.
If you have a wireless feature or fr ee wire, you’re probably listening with just one earbud at a time. but you should do so in a certain way for example by entering dual mode and using only 1 earbud. KetiK will not have a connection between these two good results. Refer to the manual to see the correct way to listen with an earbud.
To get the best quality, it needs to periodically update the operating system.
If you have an application, please try to turn off the feature adding an equalizer for example, noise cancellation and other processing can cause distortions you should even turn off internal apps from the phone such as the audio adaptation feature from Samsung .
To get good quality, electronic devices usually use a choice of HD audio code or codec that you can enable or disable, but the two are connected with different codes. To see if the sound improves please match the code.
If you are trying to use a headphone computer you may have 2 types in Windows sound settings, 1 for stereo, 1 for phone calls. Please turn off one of them to get stable headphone sound quality. To enableit on the speaker icon, click a compress on the sound and make sure you select the headphones.
Looking for problems if using 1 Earbud
Before contacting the sennheiser service center, bisa also has a problem occurring when you listen to music using 1 earbud which is the problem. Reconnect the earrings to fix the connection between the two. Turn everything off if necessary then turn it back on so it will try to find a reconnection between the two.
As we explained earlier, previous models often have a special fairytale method for single listening, and there’s a chance that you happened to have entered a duet setting by itself.
Try removing them all and re-pairing them with 1 or double mode. If you still don’t get the best quality, go back to the manual to get the best advice in use.
The above measures confirm whether a problem with headphones occurs or if there are problems outside the headphones. If problems occur in use, improved use to get good ter. But if the quality improves, there is a problem with the headphones, please contact the sennheiser service center.
If this happens, you need sennheiser service centre services to be servicing. Please contact the best technician and closest to your location to get nn yes, please contact the customer service that you can get on the Indonesian site.
Please submit your complaint, get information about the handling of the nearest technician. When meeting a technician, make sure to ask in advance about the description of the situation, then how much it costs and the processing time. When it feels like the cost is still affordable, you can fix it, but when baya is no different from the new purchase, it is also important to ensure that the damage is part of the handling of the sennheiser service center for warranty or not.